Question 1

What is WA PingoHub?

Accepted Answer

WA PingoHub is an all-in-one WhatsApp business tool that lets you send messages, run marketing campaigns, set up recurring subscriptions, create auto-reply chatbots, and manage your team — all from one easy dashboard. You can connect your WhatsApp by simply scanning a QR code, or use the official Business API.

Question 2

Do I need any special WhatsApp account to get started?

Accepted Answer

No! You can start right away by scanning a QR code with your regular WhatsApp — just like connecting to WhatsApp Web. No special business account needed. If you already have a Meta Business API account, you can connect that too for additional features.

Question 3

How do I connect my WhatsApp to PingoHub?

Accepted Answer

Go to the WhatsApp Setup page in your dashboard and click Connect. A QR code will appear — scan it with your phone's WhatsApp (Settings → Linked Devices → Link a Device). Your WhatsApp connects in seconds and stays connected even if you restart. No Meta Business verification needed.

Question 4

How long does it take to set up PingoHub?

Accepted Answer

Most users are up and running in under 5 minutes. Sign up, verify your email, scan the QR code, and you're connected. Import your contacts from a spreadsheet and you can start sending messages right away.

Question 5

What kind of messages can I send?

Accepted Answer

Way more than just text! You can send photos, videos, documents, voice notes, stickers, location pins, contact cards, polls, clickable buttons, scrollable menus, and even WhatsApp stories. You can also forward, edit, delete, star, and react to messages — all from the dashboard.

Question 6

Can I send bulk messages to thousands of contacts at once?

Accepted Answer

Yes! Use the Campaign feature to send bulk messages to one or more contact groups. You can personalize each message with placeholders like {{name}}, schedule campaigns for the perfect time, and track sent/delivered/read/failed counts in real time. Pause, resume, or cancel anytime.

Question 7

Can I schedule messages to be sent later?

Accepted Answer

Yes. Both individual messages and bulk campaigns can be scheduled for a specific date and time. For recurring messages — like daily reminders, weekly newsletters, or monthly invoices — use the Subscription Scheduler to automate delivery on a repeating schedule.

Question 8

What is the Subscription Scheduler?

Accepted Answer

The Subscription Scheduler lets you set up recurring WhatsApp messages that send automatically. Choose from 6 schedule types: daily, weekly, monthly, custom interval, cron expression, or one-time. Pick your recipients, set the message, and PingoHub handles the rest — with full execution logs showing sent/failed counts and cost per run.

Question 9

Can I send WhatsApp Status Stories from PingoHub?

Accepted Answer

Yes! You can post WhatsApp Status updates — text or images — directly from the dashboard without touching your phone. Great for announcing offers, sharing updates, or promoting new products to all your contacts at once.

Question 10

How does the chatbot builder work?

Accepted Answer

The chatbot builder is fully visual — you drag and drop blocks on a canvas to create conversation flows. For example, set a trigger word like price, connect it to a reply block that sends your price list, and add if/then logic so your bot responds differently. It's like building a flowchart — no coding required.

Question 11

What can the PingoHub chatbot do?

Accepted Answer

The chatbot supports 15+ block types: send text, images, videos, audio, documents, stickers, location, contact cards, buttons, scrollable menus, and polls. You can add conditions (if/then), delays between replies, and custom variables to personalize responses. Trigger bots by keyword, exact match, regex, or catch-all for every incoming message.

Question 12

Does the chatbot work 24/7?

Accepted Answer

Yes. Once enabled, your chatbot responds to incoming messages automatically, around the clock — even when you're offline or sleeping. Sessions auto-expire after 24 hours to keep things clean, and you can have multiple chatbot flows running at the same time with different triggers.

Question 13

How do I add contacts to PingoHub?

Accepted Answer

You can add contacts one by one, or import them in bulk from an Excel or CSV spreadsheet. Each contact can have a name, phone number, email, company, tags (like VIP or Mumbai), and custom fields. You can also export your contacts back to CSV anytime.

Question 14

Can I manage WhatsApp groups from the dashboard?

Accepted Answer

Yes! You can create new WhatsApp groups, add or remove participants, promote or demote admins, update the group name and description, get invite links, and even leave groups — all from the dashboard without touching your phone.

Question 15

What are message templates in PingoHub?

Accepted Answer

Templates are pre-written messages you save and reuse — perfect for order confirmations, welcome messages, or marketing offers. Use placeholders like {{1}}, {{2}} to personalize them. Templates can include headers (text, image, video, document), body text, footers, and buttons. For the Business API, templates must be submitted for approval before use.

Question 16

How do campaigns work in PingoHub?

Accepted Answer

Create a campaign by choosing your contact groups, selecting or writing a message, and clicking send (or scheduling it). PingoHub sends the message to each contact and tracks the results live — you can see exactly how many were sent, delivered, read, and failed. Pause or cancel a running campaign anytime. Each message costs ₹0.50 from your balance.

Question 17

Can I whitelabel PingoHub with my own brand?

Accepted Answer

Yes! With the Enterprise plan, you can make PingoHub look like your own product. Add your logo, favicon, brand colors, custom domain (like app.yourcompany.com), sidebar background, login page design, and footer text. Your clients will see your brand everywhere — they'll never know PingoHub is behind it.

Question 18

Is PingoHub suitable for agencies and resellers?

Accepted Answer

Yes, PingoHub is built exactly for this! Each client gets their own separate workspace with a unique web address (like client1.yourdomain.com). They have their own contacts, messages, team members, and reports — completely private from your other clients. With Enterprise whitelabeling, they see your brand, not ours.

Question 19

How does multi-tenancy work in PingoHub?

Accepted Answer

Each client (tenant) gets their own isolated workspace accessible via a unique subdomain — for example, acme.yourdomain.com. All their data — contacts, messages, campaigns, templates, reports — is completely separate from other tenants. They can have their own team with different roles and permissions.

Question 20

What are the 6 team roles in PingoHub?

Accepted Answer

Platform Admin has full cross-tenant access. Super Admin manages multiple tenants. Admin controls everything within a tenant. Manager handles campaigns and teams. Agent can send messages and manage contacts. Viewer has read-only access to reports and dashboards. Each role has 60+ granular permissions.

Question 21

Does PingoHub have an API?

Accepted Answer

Yes! PingoHub provides 120+ REST API endpoints covering messages, contacts, campaigns, templates, groups, and more. Generate an API key from your dashboard, use it in the X-API-Key header to authenticate requests. We include an interactive API explorer, built-in webhook tester, and step-by-step integration guide.

Question 22

What is the PingoHub Webhook Tester?

Accepted Answer

The Webhook Tester lets you create temporary webhook URLs inside PingoHub. When any external service sends data to that URL, PingoHub captures and displays the full request — headers, body, query params, and all. You can replay requests, forward them to another service, add notes, and even get email alerts. Great for debugging integrations.

Question 23

How much does PingoHub cost?

Accepted Answer

Plans start at ₹499/month (Starter: 1,000 messages), ₹1,499/month (Professional: 5,000 messages), and ₹4,999/month (Enterprise: 25,000 messages). Each message costs ₹0.50. No setup fees, no hidden charges. Upgrade, downgrade, or cancel anytime.

Question 24

What happens when my messages run out?

Accepted Answer

Each message costs ₹0.50 from your balance. When your balance is getting low, you'll get a notification. You can top up anytime from the Billing page. PingoHub will never send messages without balance — so there are no surprise charges.

Question 25

Is signup free?

Accepted Answer

Yes — creating your account is free, with no credit card required. You can connect your WhatsApp via QR, import contacts, build chatbot flows, design templates, and explore the entire dashboard at no cost. To start sending messages, top up your balance from the Billing page (₹0.50 per message) or pick a monthly plan. We also offer a Pay-As-You-Go option with no monthly commitment.

Question 26

Is my data secure on PingoHub?

Accepted Answer

Absolutely. Every account gets its own private workspace — like having your own separate app. PingoHub uses encrypted passwords (bcrypt hashing), JWT authentication with auto-expiring tokens, tenant-isolated workspaces, IP whitelisting for API keys, rate limiting, and full activity audit logs tracking every action with IP address, device, and browser info. All data is encrypted in transit via HTTPS.

Question 27

What is the difference between QR mode and Business API mode?

Accepted Answer

QR mode connects your regular WhatsApp by scanning a QR code — you get full access to groups, stories, reactions, and 30+ message types. Business API mode uses Meta's official WhatsApp Cloud API — it requires a verified business account but supports approved message templates and higher throughput. You can switch between modes from the dashboard.

Question 28

Will my WhatsApp stay connected if I close the browser?

Accepted Answer

Yes. Once you scan the QR code, your WhatsApp session is saved on our servers. It stays connected even if you close the browser, restart your computer, or the server restarts. You don't need to scan again unless you manually log out.

Question 29

Does PingoHub support custom domains?

Accepted Answer

Yes. With the Enterprise plan, you can connect your own domain (like app.yourcompany.com) to your PingoHub workspace. Your clients will access the dashboard through your domain, seeing your brand everywhere. We handle the technical setup — just point your DNS to our servers.

Question 30

Can I use PingoHub on my phone?

Accepted Answer

PingoHub is a web-based dashboard that works on any device with a browser — desktop, laptop, tablet, or phone. The interface is responsive and adapts to your screen size. There's no separate mobile app to download.

Question 31

What kind of support does PingoHub offer?

Accepted Answer

Starter plans get email support. Professional plans get priority support with faster response times. Enterprise plans get a dedicated support manager. All plans include access to the built-in integration guide, API documentation, and FAQ. Reach us at support@pingohub.com, Monday to Saturday, 9am–6pm IST.